The Rum and Popcorn 100

I got a lot of problems with these people!

1. Time Warner Broadband Cable

Not knowing how to diagnose an internet outage is just ridiculous. We sat here for three months being told that a technician would have to come over to get us back our broadband cable, but they mysteriously never called us back for an appointment. So we sat here without internet, and I slowly let my blog kind of die, along with my podcast subscriptions. All because we couldn’t get that appointment set up.

The one day, you get fed up and take the cable modem back to the customer service center and get a new one, and, well, whaddya know? That was the problem all along! We didn’t need a technician to come over, the modem was just broken. All’s well that ends well…

Are you kidding me? Really? Nobody over there has a basic troubleshooting list for these sorts of problems? How do you miss that huge one?! What the hell are you people doing! I HATE HATE HATE this company, and if I ever saw the roadrunner in the street I think I would tie it’s long neck in a knot and feed it to Wile E. Coyote. I’m pretty sure I could catch it, it often moves sluggishly and doesn’t run all the time if it’s too busy.

You suck Time Warner Broadband Cable, you sucked more than anything and anyone this year. Congratulations, douchebags.


December 30, 2008 - Posted by | customer service

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